Abusiness process is a collection of related, structured activities or tasks by people or equipment in which a specific sequence produces a service or product for a particular customer or customers. Examples of business processes include receiving orders, invoicing, shipping products, updating employee information, or setting a marketing budget.
There are a few core business processes to an organization: Sales & Marketing. Accounting / Finance. Logistics and Production. The six key functions of business operations discussed in this paper are financial, production, office, marketing, operations, and legal. Business processes occur at all organizational levels and may or may not be visible to the customers.
The benefits of using business processes include improved customer satisfaction and improved agility for reacting to rapid market change. A business process begins with a mission objective and ends with achievement of the business objective of providing a result that provides customer value.
