Email Support is an asynchronous communication channel (where the customer and the teammate do not both need to be present at the same time to engage in a conversation) to resolve ad customer questions, challenges and concerns relating to a product or service. If one agent cannot resolve an issue, the email can be forwarded to another.
Email Support is one of the most frequently utilized and is considered a mission-critical service offering. One of the important advantage of Email Support is the ongoing thread of communication, so the same teammate is not required to answer multiple email communications. Provides help via Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Email Support Servicestelnet2024-05-17T09:53:22+00:00