Email Support is an asynchronous communication channel (where the customer and the teammate do not both need to be present at the same time to engage in a conversation) to resolve ad customer questions, challenges and concerns relating to a product or service. If one agent cannot resolve an issue, the email can be forwarded to another.
Email Support is one of the most frequently utilized and is considered a mission-critical service offering. One of the important advantage of Email Support is the ongoing thread of communication, so the same teammate is not required to answer multiple email communications. Provides help via Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Qualities Of A Email Support:

• Instant responses
• Use of Easy to understand language
• Professional
• Error Free
• Proactive

Features

• Exclusive desk for each client.
• Each desk can handle up to 3 concurrent chats
• Group chat options
• Involving sending a email on to a further destination.

Methodology

• We will be using 5-6 trained resources to provide 24×7 support for 1 desk.
• Knowledge base with FAQs will be created for each client.
• The scope of services will be limited to knowledge base.
• The knowledge base will be constantly upgraded for effective operations.