Chat Support is a form of synchronous messaging (where the customer and the agent must both be present at the same time to engage in a conversation).
We consider it practically a minimum requirement for businesses that want to offer the best customer experience. Provide live chat assistance to your website visitors to convert them into leads and sales conversions.
Often appearing on a company’s website or in its app in the form of a pop-up dialogue box, Chat Support allows for the customer and the agent to communicate through short, written, messages. Customers want a fast and friendly response. Provide rapid replies via chat and solve issues within minutes. Provide instant and correct information through chat, capture leads and shorten the sales process.
Collect real time feedback from the visitors to your website that will help you to learn their requirements and problems instantly so that you can guide with actual information and relevant solutions.