Inbound Call Center Service Provider
The most basic characteristic of an inbound call center is that agents wait for calls to come to them instead of actively making calls. Inbound callers are usually seeking customer service, such as tech support, product assistance, or help placing an order.
Telnet Media Company Private Limited Dedicated Inbound Call Center Services group utilizes a dedicated team of live operators, account representatives and program managers. These professionals process calls and integrate Interactive Voice Response (IVR) and/or Internet services to sell additional products and offer services on your behalf in a dedicated environment. We can also integrate Customer Care services into your inbound call center solutions that enable you to predict customer behavior and take action, while your customers are still on the line.
Intensive research and analytics is the forte of Telnet Media Company Private Limited. Creating value for you through high-quality research with the opportunity to save 40-45% in costs, shorter design-to-market lead times, expert analysis of competition, markets, products and services.
With many years of experience in inbound call center solutions, Telnet Media Company Private Limited has a unique combination of functional expertise, industry knowledge, contact center technology and program management flexibility to customize a program that will meet your specific needs.
A call center may exclusively handle either incoming or outgoing calls or it may handle a blend of the two. The call center agents are generally able to see the customer’s complete information by automatically tracing the caller ID, email or user ID or by verifying customer details on their system.
Inbound Support Services
Our strategic call center inbound service can serve to build a long-term competitive strategy for your organization which will help you to always stay ahead of the competition and help you to attain your business objectives.
Customer Support
Customer support is an Most important part of any business. IN today’s competitive world, only a business that keeps its customers happy and satisfied have a chance at long-term survival. We handle your company’s priceless customers with the care they need and well timed resolve all their queries.
Inbound Sales
Inbound call center service is essential for the revenue generation and growth of your business. This service helps convert general inquiries into paying customers. The inbound sale is an essential part of any company’s business development strategy which includes up-selling as well as cross-selling.
Help Desk Outsourcing
Our Inbound call center contracts allow various clients to provide technical assistance to their customers regarding various technological products like smartphones, laptops, printers, routers etc. we have a well-trained team of agents that are capable of handling technical issues related to various technologies.